It was very easy to set up an appointment with Francis which I did on the phone. He asked me the size of my house and was able to give me a price which I felt was very reasonable. He arrived on time with a helper. They were respectful of my house and moved their equipment without damaging walls or floors. In addition to cleaning my dryer vent, Francis was kind enough to clean under the dryer as well, which was filthy. Much appreciated. Francis and his helper were friendly and courteous. Highly recommended.